User Experience Design Professional

PROFILE

 Designer with deep experience in agile, enterprise-scale
environments. I specialize in bridging the gap between complex business
gloss and simple, human-centered solutions — helping products not just
ship, but actually improve people’s lives.

Known for guiding teams through tradeoffs and timelines, I bring clarity
to complexity and design outcomes that balance business success with
user delight.

PROFICIENCIES
Adobe CC including XD, Sketch, Axure RP, Figma, Google Analytics, Adobe Analytics, MS Office, Google Suite. Agile, Enterprise SaaS development. WCAG 2.0 Accessibility Standards. — I can leave my shoes on when counting to ten!

HIGHLIGHTS
2013 Appy Winner in Sports for NHL Game Center Desktop and Mobile App

Patent #20050171967 : (Microsoft) “Systems and Method for Exposing Tasks in a Development Environment.”

"Interactive advertising: Patterns of use and effectiveness”: Study in partnership with University of Washington

THE WORK

Charter Spectrum Mobile Support Specialist

Charter Spectrum
July 2025 - Present

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• Consult with internal teams on usability of in-house tools, providing actionable UX feedback to improve agent workflows.

• Deliver front-line support for mobile activation and repair, identifying customer pain points and translating them into UX insights.

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Sr. User Experience Designer

Cardinal Health
Sept 2023 - April 2024

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• ​Led design for mission-critical controlled substance ordering workflows, ensuring compliance, accessibility and usability.

• Conducted user research and data analysis, uncovering insights that informed design strategy.

• Delivered new “Self-serve” solutions, reducing reliance on in-house staff and improving customer autonomy.

 

Sr. User Experience Designer

Blue Bite

Feb 2023 - Aug 2023

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• Introduced and led company’s first usability studies, establishing research best practices.

• Designed and launched a key feature enabling targeted product messaging by user segment.

• Evolved internal design component library to support scalable development.

• Provided senior leadership and mentorship to elevate team effectiveness.

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Sr. User Experience Designer

Blackbaud

Nov 2020 - Dec 2022

 

• Modernized legacy higher-education software UI, improving adoption and usability

• Drove UX/UI consistency across 12+ product lines, reducing confusion and lowering support calls.

• Facilitated design workshops and prototype reviews to validate and refine solutions.

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Sr. User Experience Designer
Campus Labs
Sept 2019 - Feb 2020

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• Designed flagship products “Planning” and “Engage,” driving wide adoption across higher education clients.

• Developed design standards to streamline developer workflows and ensure product consistency.

• Led prototype-driven sessions to validate solutions with stakeholders

• Mentored junior designers to support career growth.

Sr. User Experience Designer
Rapid7
Aug. 2013 - Nov. 2015
 

• Owned redesigned of first-time user experience for Nexpose, Rapid7’s flagship IT security suite.

• Led-cross functional research through customer interviews, competitor analysis, and risk assessment.

• Delivered validated high-fidelity prototypes, providing a clear roadmap for development and launch.

 

HARD SKILLS

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• Figma, Axure RP, JIRA/Confluence

• Microsoft Azure, DevOps

• Google Analytics, Adobe Analytics, Acoustic Analytics

• Agile development methodology

• Enterprise SaaS design & development

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SOFT SKILLS

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• Ego-less, data-driven decision making

• Leading teams toward consensus and delivery

• Owning hard decisions while sharing successes

• Clear and effective communicator

• Strong professional writing skills

• Creative visionary with practical execution

• Focussed on results — Deliver!
  Deliver! Deliver!

PERSONAL
Currently residing in Buffalo, NY. Willing to relocate.

California Institute of the Arts — BFA Film/Video (1988)

Creative Writing: Author of fiction, plays, poetry and social criticism and commentary.

Stand-Up Comedy: Performing stand-up comedian with invitations to such prestigious events as the Seattle International Comedy Competition, the San Francisco International Comedy Competition, the Boston Comedy Competition, the Edinburgh Fringe Festival.

Studied theatrical Improvisation with The Bay Area Theatersports company also served as Production Manager for four years.

Actively involved with: Friends of the Night People, Citizen Action!, Western New York Peace Center.